Privacy Policy

Last updated: May 2026

1. Who we are

Foxcube Limited ("Foxcube IT", "we", "us", "our") is a managed IT support provider registered in England and Wales.

2. What personal data we collect

We collect personal data in the following ways:

Contact and enquiry form

• First and last name
• Business name
• Work email address
• Phone number (optional)
• Number of users in your team
• Description of your IT requirements

Website usage data

• Pages visited and time spent on site (via HubSpot analytics)
• Browser type, device type and approximate location (country/region level)
• Referral source (how you found our website)

Client service data

If you become a client, we may collect additional information necessary to deliver our services, including contact details for key personnel, system access credentials (stored securely), and information about your IT infrastructure.

3. How we use your personal data

• To respond to your enquiry - processing is necessary to take steps at your request prior to entering a contract (Article 6(1)(b) UK GDPR)
• To provide our managed IT services - processing is necessary for the performance of a contract (Article 6(1)(b) UK GDPR)
• To send marketing communications - only where you have given explicit consent (Article 6(1)(a) UK GDPR). You can withdraw consent at any time
• To comply with legal obligations - where required by law (Article 6(1)(c) UK GDPR)
• To analyse website performance - based on our legitimate interests in improving our website and services (Article 6(1)(f) UK GDPR)

4. Data processors and third parties

We use the following third-party services that may process your personal data on our behalf:

We do not sell your personal data to any third party.

5. How long we keep your data

• Enquiry data - retained for 24 months from the date of enquiry, or until you request deletion
• Client data - retained for the duration of the contract and 6 years thereafter, in line with our legal and tax obligations
• Marketing consent - until you withdraw consent
• Website analytics - as defined by HubSpot's data retention settings (typically 13 months)

6. Your rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access - request a copy of the data we hold about you
• Right to rectification - ask us to correct inaccurate or incomplete data
• Right to erasure - ask us to delete your data in certain circumstances
• Right to restrict processing - ask us to limit how we use your data
• Right to data portability - receive your data in a structured, machine-readable format
• Right to object - object to processing based on legitimate interests or for marketing
• Right to withdraw consent - where processing is based on consent, withdraw it at any time

To exercise any of these rights, contact us at hello@foxcube.co.uk. We will respond within 30 days.

7. Complaints

If you are unhappy with how we handle your personal data, you have the right to raise a complaint directly with us first. Contact us at hello@foxcube.co.uk and we will acknowledge your complaint within 30 days and provide a full response following investigation.

If you remain dissatisfied after raising a complaint with us, or you prefer to go directly to the regulator, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

• Website: ico.org.uk/make-a-complaint
• Phone: 0303 123 1113

8. Cookies

We use cookies on this website. For full details, see our Cookie Policy.

9. Changes to this policy

We may update this privacy policy from time to time. The date at the top of this page shows when it was last revised. Continued use of our website after any changes constitutes acceptance of the updated policy.

10. Contact us

For any questions about this privacy policy or how we handle your data, contact us at:

Foxcube Limited
The Office, Gothic House, Barker Gate, Nottingham, NG1 1JU
hello@foxcube.co.uk
0115 732 3060